Account Manager

Date Posted: 2026-05-29 Country: United Kingdom Location: Otis Gateshead, Washington Business Centre, Office OF11 & OF12, Turbine Business Park, Washington, SR5 3NZ Job Title Account Manager Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting an Account Manager to cover Scotland territory and reporting to the Operating Territory manager. The main goal of the role is to manage the service accounts, working with customers in a proactive way to ensure great customer service, reduced cancellations and an increase in service sales. You'll work closely with various internal stakeholders to accelerate lead generation. On a typical day you will: Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints ​ Defend portfolio, reducing cancellations and renegotiations value ​ Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams ​ ​ Increase Otis One Sales, being able to generate incremental subscriptions ​ Make proposals, decisions and close deals independently, according to company rules. ​ Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors. ​ Manage annual price increase process. ​ Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team. What you will need to be successful (adjust for local regulations) A strong background in business to business sales or account management, ideally with a solid understanding around service contracts and /or service delivery. Customer focused approach to account management, with proven experience in strategic account growth and development. You are characterized by a high level of commitment and reliability. You are target focused, with the ability to work at pace in a demanding, complex, corporate organization What’s In it For Me / Benefits; Highly competitive salary, including company car or car allowance, pension scheme and uncapped bonus structure. Strong foothold in the industry, offering technical and competitive solutions to most customer demands and needs. Growth and exposure, as you'll be working very closely with operations you'll gain exposure to operational processes and solutions. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work. Apply today to join us and build what’s next!. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here . Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]. Privacy Policy and Terms: Click on this link to read the Policy and Terms