Account Manager

Account Manager We are seeking a proactive, client-focused Account Manager to join our team. The successful candidate will manage client relationships, drive account growth, and coordinate internal teams to ensure exceptional service delivery. This full-time role requires strong communication, strategic thinking, and organizational skills in a collaborative environment, with opportunities to influence product and service offerings. Account Manager Responsibilities — client relationship management, account growth Serve as the primary point of contact for a portfolio of clients, building trusted relationships and understanding client goals, priorities, and success metrics. Develop and execute account plans that align client objectives with company capabilities, driving retention, expansion, and renewal opportunities. Coordinate cross-functional teams including sales, product, customer success, implementation, and operations to deliver coordinated outcomes and timely resolutions. Conduct regular account reviews, business reviews, and strategy sessions to present performance, insights, and recommendations for optimization. Monitor account health metrics, usage trends, and KPIs; identify risks and opportunities and implement action plans to improve client satisfaction and value realization. Prepare and distribute account documentation, status reports, forecasts, and renewal materials; maintain accurate records in CRM and collaboration tools. Manage contract renewals, pricing discussions, and scope changes while partnering with legal and finance to ensure compliance and profitable terms. Act as client advocate internally, escalating issues appropriately and influencing product and service enhancements based on client feedback. Mentor and support junior account staff, sharing best practices and contributing to continuous improvement of account management processes. Required Qualifications: Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience. 3+ years of account management, client success, or sales experience managing mid-market or enterprise clients with Telecom and bank sector Experience. Proven track record of meeting or exceeding retention and growth targets; experience with upsell and renewal processes. Strong written and verbal communication skills with experience presenting to diverse stakeholders and executive sponsors. Demonstrated ability to manage multiple accounts concurrently and prioritize competing client needs. Experience with CRM and account management tools (Salesforce, HubSpot, or equivalent) and collaboration platforms (Slack, Teams, Confluence). Excellent problem-solving, negotiation, and conflict-resolution skills. Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and data-driven reporting. Certification & Skills Requirements: Certifications in customer success, sales, or account management (e.g., CSAM, NASP) are a plus. Experience in SaaS, technology, professional services, or B2B environments preferred. Familiarity with contract negotiation, pricing strategies, and vendor management. Comfort working with cross-functional and distributed teams; remote collaboration experience is beneficial. Ability to translate client needs into actionable product and service improvements and to drive measurable outcomes. About Prime Gate At Prime Gate, we are leaders in Infrastructure Technology System Integration with over two decades of expertise. Our mission is to provide innovative and reliable ICT solutions across industries, including telecommunications, IT, physical security, and digital services. Committed to excellence, we partner with clients to transform their businesses, ensuring their systems are robust, secure, and future-ready. Founded in 2003 Coworkers About 2300