Account Manager

Job Description PURPOSE At LeadLab , performance is not a slogan — it’s the standard. The Account Manager role exists to own outcomes, not just activity. You will take full responsibility for the day-to-day performance of multiple lead generation campaigns, ensuring reliable volume, strong quality, accurate reporting and confident clients. This is a role for someone who sees issues before they surface, understands the numbers behind the story, and takes action without being prompted. If ownership, accountability and commercial thinking come naturally to you, you’ll thrive here. MAIN OUTCOMES Consistent and well-managed lead volumes across campaigns Strong lead quality and conversion performance Confident, proactive client relationships built on trust and clarity Swift resolution of issues — before they become escalations Active contribution to new client acquisition and revenue growth Clear commercial thinking supported by data, not guesswork KEY RESPONSIBILITIES Performance & Supplier Management Own daily campaign delivery, ensuring volumes meet agreed targets Build and maintain strong, high-trust relationships with lead suppliers Monitor performance trends and act immediately when delivery or quality dips Escalate, rebalance, or source alternative suppliers where required Ensure LeadLab remains a priority partner through strong commercial influence Quality & Insight Ownership Take full accountability for lead quality and conversion outcomes Translate performance insights into practical corrective action Collaborate closely with suppliers, clients, and internal analytics support Ensure issues are resolved decisively and sustainably Client Relationship Management Act as the primary point of contact for assigned clients Prepare thoroughly for meetings using performance insights and risk indicators Communicate clearly, confidently, and proactively across all touchpoints Anticipate client needs and arrive with solutions — not explanations Task & Issue Management Manage multiple priorities without losing momentum or detail Track open actions and ensure full closure on all commitments Maintain structured systems to ensure nothing slips through the cracks Commercial Growth & New Client Sourcing Proactively identify and engage potential new clients locally and internationally Conduct discovery conversations to understand commercial and performance needs Support proposal development, pricing discussions, and campaign structuring Assist with onboarding to ensure strong early performance and confidence Stay close to market trends, competitors, and growth opportunities Requirements Bachelor’s degree in Business, Marketing, Commerce, Analytics or related field 5+ years’ experience in account management, performance marketing, lead generation, sales or a similar commercial role Proven experience in senior account management, performance marketing, lead generation, or a similar commercial role. Strong commercial and numerical understanding of performance metrics (CPL, EPL, conversions, volume). Comfortable interpreting performance insights and translating them into action. Strong knowledge and skills on Excel Excellent written and verbal communication skills. Strong organisational and task-management ability. Comfortable operating in a fast-paced, high-pressure environment. Naturally proactive with strong ownership and accountability. Comfortable engaging prospects and clients in commercial conversations. Nice to Have Experience in insurance, financial services, or lead generation. Exposure to call centre environments and conversion-based models. Familiarity with CPL-based or performance-driven commercial structures. Experience working with international clients and suppliers. Who This Role Is Not For Someone who prefers to work strictly from a task list. Someone who waits for instructions before acting. Someone who avoids ownership or accountability. Someone uncomfortable making decisions based on performance data. Someone who avoids difficult conversations with suppliers, prospects, or clients Benefits Competitive base salary aligned to experience and responsibility Performance-based commission and incentive structure directly linked to delivery, quality and commercial contribution Real ownership — full accountability for accounts and outcomes High levels of autonomy, backed by trust rather than micromanagement Exposure to true, performance-driven decision-making Direct impact on client success and business growth Clear progression opportunities into senior commercial, operations or leadership roles A culture built on initiative, accuracy, accountability and excellence Flexible remote / hybrid working