Account Manager

NCG Medical is a profitable and growing Revenue Cycle Management firm based outside of Orlando, FL. Our company has over 40 years of a successful track record of developing solutions for private practice physicians. We are continuing to grow and are excited to welcome several new client accounts and are adding to our team. We are seeking a highly organized, analytical, and client-focused Account Manager to join our medical revenue cycle management (RCM) team. This role serves as the primary point of contact for assigned provider clients and is responsible for day-to-day oversight of revenue cycle operations, client performance, and overall account health. The ideal candidate brings hands-on RCM experience and the ability to read, understand, analyze, predict, and clearly communicate key performance indicators (KPIs) across both professional and technical billing workflows. This is a fully remote role within a small, specialized medical billing/RCM organization, where accountability, ownership, and data-driven decision-making are essential. Key Responsibilities: Act as the primary client liaison for assigned provider accounts, maintaining strong, proactive relationships with client stakeholders Oversee day-to-day RCM operations for assigned accounts, ensuring accuracy, timeliness, and quality of work Provide direction, support, and accountability to RCM staff assigned to client accounts Maintain ownership of the full revenue cycle, including: Insurance verification and authorizations Professional and technical billing Payment posting Accounts receivable follow-up Denial management Customer service and credentialing support Monitor, analyze, and interpret KPIs across both billing components, including but not limited to: Charges, payments, adjustments, and write-offs Aging A/R and collection trends Denial rates and root causes Payer performance and reimbursement behavior Staff productivity and workflow efficiency Use KPI data to identify risks, forecast performance, and recommend corrective actions across both professional and technical revenue streams Ensure all client work meets established service levels, contractual expectations, and internal benchmarks Maintain a detailed understanding of each client’s payer mix, billing structure, workflows, and performance goals Manage month-end processes for assigned clients, including: Invoice preparation Client performance summaries Financial and operational reporting Prepare and deliver clear, client-facing reports that explain performance trends, challenges, and improvement plans across all billing components Submit weekly internal status reports summarizing KPI performance, risks, staffing updates, and action items Assist with billing, follow-up, or payment posting when needed to support team workflows Identify opportunities for workflow optimization, improved payer outcomes, and enhanced client satisfaction Support onboarding and training of new staff assigned to client accounts Ensure compliance with HIPAA, payer requirements, and internal policies Facilitate clear communication between internal teams to ensure consistent service delivery Qualifications: Bachelor’s degree in healthcare administration, business, or a related field, or equivalent relevant experience Minimum of 4-5 years of experience in medical billing or revenue cycle management, with exposure to both professional and technical billing Prior experience in a client-facing role (Account Manager, Client Services, RCM Lead, or similar) within a medical billing or RCM environment Strong working knowledge of: Billing and claims workflows across professional and technical services Payer rules and reimbursement methodologies Denial management and A/R follow-up Healthcare compliance requirements Demonstrated ability to analyze and explain KPIs, identify trends, and translate data into actionable insights Comfortable forecasting performance and communicating both positive and negative trends to clients Excellent written and verbal communication skills Strong organizational and problem-solving abilities Ability to manage multiple clients and priorities in a fast-paced, small-company environment Comfortable working independently in a fully remote role Proficiency with Microsoft Office (especially Excel) and familiarity with practice management or billing systems (e.g., Athena, EMA, eClinicalWorks, AdvancedMD, or similar)