Account Manager

About Our Client A boutique e-commerce Email and SMS marketing agency working with established brands across a range of verticals. We're a lean, high-margin team built on clean systems, strong client relationships, and consistent results. We move fast, communicate clearly, and take pride in the work we deliver. About the Role We're looking for a sharp, proactive Account Manager to lead a portfolio of client accounts. You'll be the primary point of contact for your clients and the operational lead of a small pod — directing an Email Designer and a Klaviyo Technician to deliver great work on time, every time. You set the strategy, manage the calendar, write the copy, and own client performance and retention. You bring structure, energy, and accountability to everything you touch. Key Responsibilities Client Management Primary point of contact for 6-8 e-commerce email marketing accounts Lead onboarding calls, monthly strategy calls, and regular client check-ins Own client retention through proactive communication and consistent results Strategy & Campaign Planning Build and maintain monthly campaign calendars aligned with promotions, launches, and key retail dates Develop email flow strategies (welcome, abandonment, post-purchase, win-back, etc.) Identify growth opportunities — segmentation, A/B testing, lifecycle gaps Lead quarterly performance reviews with clear insights and next steps Copywriting Write campaign and flow copy across your accounts — subject lines, preview text, and email body Know what high-performing e-commerce copy looks like and what doesn't Use AI tools (Claude, ChatGPT) to accelerate output — prompt effectively, refine drafts, and maintain brand voice Develop original angles, offers, and concepts independently Lead copy-driven A/B tests and interpret results to drive ongoing optimization Pod Leadership & Execution Brief and direct the Email Designer and Klaviyo Technician — clear briefs, clean handoffs, high standards The Klaviyo Technician handles platform execution; you own strategy, copy, and final QA Keep the production pipeline running smoothly from brief to send Reporting & Performance Track core email metrics across all accounts and deliver regular client reports Use data to guide testing decisions and demonstrate ROI Requirements 2–4 years of Account Management experience at an e-commerce email marketing agency Strong copywriting ability — you can write compelling email copy and know how to improve underperforming campaigns Comfortable using AI tools as part of your copy workflow (prompting, refining, elevating output) Solid understanding of Klaviyo — flows, segmentation, campaign logic — enough to brief a technician and QA their work Able to manage multiple accounts simultaneously without dropping the ball Strong written and verbal English communication Experience working with designers and technicians in a collaborative pod or team setup Familiar with project management tools (Asana, Notion, or similar) What Success Looks Like Clients feel informed and confident — communication is proactive, never reactive Deliverables go out on time with no dropped balls Copy is sharp and performance improves quarter-over-quarter Accounts grow, not churn The pod runs smoothly with minimal founder involvement Compensation & Structure Full-time, fully remote, EST hours Base: $3,800 – $4,500/month USD depending on experience B2B Freelance Contract