Birdseye’s mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.
If you're ambitious, thrive in a fast-paced environment, and align with our
ICARE values
, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!
Job Overview
We are seeking a highly motivated Account Manager to drive
customer retention and relationship management.
This role is crucial in ensuring
contract renewals, customer
satisfaction, and service upgrades
, while also identifying opportunities for business expansion.
The Account Manager will serve as the
primary point of contact
for clients, working closely
with sales, installation teams, and internal stakeholders to maintain strong, long-term customer
relationships.
Key Responsibilities
Customer Retention & Relationship Management
Serve as the main point of contact for assigned
customers, ensuring a seamless experience.
Build and maintain strong, trusted relationships with key stakeholders.
Proactively address customer concerns and work towards long-term satisfaction.
Contract Renewals & Service Upgrades
Lead contract renewal discussions well in advance of expiration dates.
Identify and recommend service upgrades based on customer needs.
Work with internal teams to ensure customers maximize the value of our solutions.
Expansion & Sales Collaboration
Identify and refer new sales and expansion opportunities to the Sales team.
Work closely with Sales to strategize account growth and upsell opportunities.
Provide insights on customer needs to support sales and product development.
Implementation & Installation Support
Act as the primary relationship manager during customer implementations.
Work closely with the installation teams to ensure a smooth onboarding process.
Serve as a liaison between the customer and internal departments to address issues proactively.
Travel & On-Site Customer Engagement
Frequently travel across the U.S. to meet with customers in person.
Conduct on-site visits, check-ins, and business reviews to strengthen customer relationships.
Represent the company at industry events, conferences, and client meetings.
Qualifications and skills
Experience:
3+ years in account management, customer success, or a similar role.
Travel:
Willingness to travel frequently across the U.S.
Industry Knowledge: Experience
in the transportation and logistics or security solutions industry
preferred.
Relationship Building:
Strong interpersonal and communication skills to engage
customers.
Negotiation & Problem-Solving:
Ability to navigate complex contract discussions and
resolve issues.
Collaboration:
Works well cross-functionally with sales, operations, and implementation t
eams.
#LI-Hybrid
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