Account Manager

The Account Manager provides expert guidance to our Partners submitting applications for Verus’ non-Agency / non-QM and Jumbo Products. This position is the single point of contact for a group of internal and external partners assigned to the position. The position is responsible in part to provide program and system delivery expertise while assisting the partner in monitoring pipeline, submitting exceptions and loan files for review and pull through to purchasing loans monthly with Verus. They will facilitate all communication where required and escalate issues into the teams to ensure “white glove” service through to the underwriting and purchasing of each loan. Responsibilities and Duties: Primary point of contact for the client after loan submission Ensure the loan application and required documentation is complete and accurate and properly set up in the system. Obtain documentation needed for initial and final loan approval. Timely follow up on outstanding conditions to ensure proper clear to close timing; including the aggregation of conditions needed by the underwriter to ensure limited touches. Manage and/or input the Estimated Closing Date to ensure that the loan is properly prioritized throughout the process. Validate the initial, conditional, and final submission package for the underwriter. Maintain all communication with client within required SLA. Perform weekly pipeline calls with sales and the client. Work to obtain condition sign off authority (no income, asset or property related). Meet and maintain SLA on initial file review and condition review or negotiate prioritization based upon other loans in the pipeline. Convert and organize loan documentation within systems Send all status documents and declinations (if applicable) to the client. Work closely with Account Executive, Underwriter, and Acquisition Purchase Auditor throughout the process Manage multiple loan files and cases to ensuring each loan closes in the required closing date. Maintain working knowledge of loan programs and applicable guidelines. Provide exceptional customer service to customers, operations staff and all third parties throughout the entire loan process Perform such other tasks as may be assigned by your manager and/or senior management. Education and Experience: High school diploma or equivalent 3+ years of mortgage processing experience Proficient in MS Office including Word and Excel Knowledge of current regulatory compliance requirements Organized, analytical, detail oriented, and self-motivated Effective communication with others, both verbally and in writing Maintain the highest level of confidentiality and quality Complete responsibilities effectively and efficiently with minimal direction Manage daily tasks to ensure business needs are consistently met, escalating as necessary to ensure completion. Present self in a professional manner and interact with all levels of organization and outside contacts appropriately. Comply with Verus policies and procedures. Adopt the Verus culture that contributes to an environment of teamwork and promotes a positive company image to external customers. Key Competencies: Mortgage & Underwriting Expertise: Knowledge of loan processes, underwriting guidelines, and compliance requirements (non-Agency / non-QM and Jumbo preferred) Client Relationship Management: Act as single point of contact, deliver “white glove” service, and maintain strong partner relationships Attention to Detail & Quality Control: Ensure accurate, complete, and compliant loan documentation with minimal errors Organization & Pipeline Management: Manage multiple loan files, prioritize effectively, and consistently meet SLAs Problem-Solving & Collaboration: Proactively resolve issues and coordinate with internal teams to keep loans moving to purchase How This Role Demonstrates Our Values: Integrity: Ensure all loan documentation is accurate, complete, and compliant while maintaining honest and transparent communication with clients and partners. Collaboration: Partner closely with Account Executives, Underwriters, Auditors, and clients to resolve issues and move loans smoothly through the pipeline. Excellence: Deliver “white glove” service by consistently meeting SLAs, maintaining strong attention to detail, and producing high-quality results. Critical Curiosity: Proactively identify potential issues, stay current on loan guidelines, and recommend improvements to processes and client experience. Benefits Competitive compensation package, including base salary and performance-based bonus opportunities 401(k) plan with 100% company match up to 4% Comprehensive health coverage: medical, dental, vision, HSA, and FSA options Generous paid time off: 20 days PTO, company holidays, and sick time Paid parental leave Company-paid life insurance and disability coverage Employee Assistance Program (EAP): mental health, financial, and wellness support Professional development: tuition reimbursement and growth opportunities Commuter and transit benefits Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship. Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions. All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties. Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.