Account Manager

Who Is Marcus Thomas? Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers and storytellers who help brands grow by creating meaningful connections with people. We offer a full range of services: creative, media, digital, PR, social, search and CRM, all working together to build ideas that make an impact. Our integrated approach has earned national recognition for work that blends strategy, creativity and technology to move businesses forward. At Marcus Thomas, we believe great marketing makes people’s lives better. We call that the Value Exchange : a partnership where everyone benefits. Join us and help shape an agency driven by curiosity, collaboration and results. Hybrid Work Eligibility Marcus Thomas offers a hybrid work environment for employees located near our Buenos Aires & Santiago the Chile offices. The Role We are seeking an Account Manager that will be responsible for client growth, relationships, and assuring the quality of our delivered services. A talented professional that enjoys working in a collaborative environment and strives to make every day their personal best. The ideal candidate for the Account Manager position will have strong communication and relationship-building skills working as the client’s main point of contact for our Salesforce practice. The main goal of the position is to ensure overall account health, client satisfaction and quality of services delivered. Key Responsibilities Build strong and lasting client relationships based on trust, asking better questions and delivering true, measurable and sustainable results. Guide the client toward making wise decisions based on your strong understanding of marketing automation, CRM, and lead generation Become a trusted resource for your assigned customers Ensure customer satisfaction and retention Find new and creative ways to grow the revenue of your assigned accounts while adding value to the assigned customers Monitor account health to identify and manage account escalations Analyze overall account profitability to ensure the client is receiving real value while the agency is realizing a profit Stay up to date with the latest trends and product releases for our major product offering (Salesforce Marketing Cloud and Data Cloud) Skills and Qualifications Minimum of three (3) years of experience working in a Digital Marketing Agency or similar environment Understanding of prospecting, including targeting, offer development, email marketing, CRM, CMS, SEO, and content development Salesforce Marketing Cloud experience is a bonus Interpersonal and relationship-building skills Documentation and presentation skills Experience in compiling details needed to produce new Statement of Work(s) Experience using Marketing Automation, CRM or digital customer platforms Confidence, integrity and professionalism necessary to represent the agency to its client(s) and prospects Advance English level, oral and written, for interaction with clients, remote development and design teams. Team Focus Promote collaborative teamwork with your peers and clients Keep a positive attitude and commitment towards your work Take pride in your work and delivery of best-in-class services Make the most of down-time with tasks that will improve your knowledge and skills Why You’ll Love Working Here Long-Term Client Relationships: Our clients stay with us for over 12 years on average, showcasing our commitment and success in serving their needs. Award-Winning Projects: Engage in projects that have received industry accolades, contributing to our reputation for excellence. Benefits Highlights · Eligible for Monthly Recognition Awards. · Kentico & Salesforce Certification exams paid for by Marcus Thomas. · Monetary bonus for earning strategic certifications and accreditations. · $20/month toward home internet/connectivity (the equivalent in local currency) · Health and Wellness: You will be reimbursed up to $200 annually (the equivalent in local currency), per eligible staff member, for costs associated with health and wellness, including, but not limited to, gym memberships, psychology sessions, fitness watches and apps, fitness/soccer/yoga equipment and gear, and running shoes. Time Off · Paid, flexible time off (Sick/Study/Vacation legal system) · Paid, observed local National Holidays · Paid, 1 week extra per year as personal time off · Paid, Paternity leave: 4 weeks of time off Growth · Annual Diversity & Inclusion Training · Time for Training / Certification · English Classes Perks · Health insurance family pack (ARG: OSDE 310) · Access to common spaces & events · Travel opportunities · Employee anniversary gift: breakfast delivery, except for Milestone anniversaries. Team Values At Marcus Thomas, our values shape how we work with each other and with our clients. Community – We contribute to the growth of our agency, our industry and our communities. Accountability – We show up, keep our word, and take ownership of our work and results. Collaboration – We lead with empathy, listen actively and value every voice. Curiosity – We stay curious, ask questions and bring new ideas to the table. Diversity – We respect and celebrate different perspectives because they make the work stronger. Make Work Play – We bring energy, creativity and joy into everything we do. Our Hiring Process Our hiring process is designed to help us get to know you and give you a genuine feel for our culture and team. It typically includes short conversations with our recruiting team and hiring manager, a team and/or leader interview, and final selection. To support fairness and consistency, we use AI tools to assist with parts of the process. Résumés may be reviewed initially with an AI assistant that compares experience and skills to the job description and highlights potential matches for our recruiting team. Candidates can choose to opt out of AI résumé screening when applying. We also use AI to record and transcribe interviews to promote accuracy and equity. Transcripts may be reviewed by HR to confirm that all candidates are treated respectfully and evaluated fairly. Candidates can opt out of this transcription feature at any stage. While AI helps us stay organized and consistent, every decision to move a candidate forward is made by real people. Our recruiting and hiring teams remain hands-on throughout the process and use AI only as a tool, not as a decision-maker for how to find talent. Diversity, Equity & Inclusion At Marcus Thomas, we believe diversity is a strength and that great ideas come from different perspectives. We’re committed to creating opportunities for talented individuals who have been historically underrepresented in our industry and to fostering an inclusive culture where everyone can grow, thrive and do their best work. We encourage women, people of color, LGBTQIA+ individuals, immigrants, people of all religions and nationalities, and people with disabilities to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability.