About this role
Job Description This is a remote position. A leading company in the financial technology ( Fin-tech) sector is looking for an Account Manager to join their team. This person will play a crucial role in guiding new users through the onboarding process, answering their questions, and providing exceptional customer support. Also, the Account Manager will liaise with the product development team to address any user queries regarding the company's products, ensuring a smooth and satisfactory experience for our customers. Key Responsibilities: Onboarding Assistance: Guide new users through the registration process and assist them in paying the joining fee. Customer Support: Serve as the main point of contact for customer support, answering questions and resolving issues during the onboarding process. Product Liaison: Work closely with the product development team to address user questions and feedback about our products. Account Management: Act as a dedicated account manager, providing personalized care and support to meet customer needs and queries. Requirements Minimum of 2 years in customer service. Preferable experience in banking or modern fintech companies. Basic knowledge of cryptocurrency. Strong understanding of customer service ethics. Proven experience as a dedicated account manager, providing tailored support and care to customers. Advanced level of English proficiency. Strong communication and interpersonal skills. Ability to work independently in a remote environment. Excellent problem-solving skills and attention to detail. Benefits Competitive salary within the fin-tech industry. Opportunities for professional growth and development in a dynamic and innovative industry.