Account Manager

Job Description This is a remote position. Account Manager Salary Range: $1,213 to $1,560 per month Join a growing legal services team where your confidence, sharp communication, and ability to handle tough conversations will make a real impact. As an Account Manager, you’ll help protect client relationships, recover missed payments, and guide at-risk clients back on track so their cases can continue moving forward. What You'll Do: Contact clients after missed or non-sufficient fund payments to collect payment, understand the issue, and help adjust payment timing when appropriate. Explain the consequences of paused payments, including how they can affect ongoing legal representation and case progress. Handle upset or at-risk clients by listening, de-escalating, addressing concerns, and reinforcing the value of continued representation. Follow up through phone, voicemail, and email, while maintaining an organized follow-up calendar and cancellation-warning workflow. Review CRM notes, summaries, emails, texts, call history, and documented file activity to understand each client’s situation and respond accurately. Use provided scripts, rebuttals, and templates while still sounding natural, confident, and professional. Coordinate with internal departments when clients raise concerns related to legal updates, negotiation progress, payments, or case status. Who You'll Work With: Be an integral part of a growing legal services team, working closely with retention, client support, payment, and case-related departments to keep clients informed, engaged, and moving forward. Who We're Looking For: Persuasive: Able to re-sell the service, remind clients why they enrolled, and guide them away from cancellation. Confident Communicator: Strong phone presence with the ability to match client energy, shift the tone, and stay in control of difficult conversations. Resilient & Composed: Skillful at navigating challenging client situations, managing escalations with empathy, and maintaining professional objectivity. Sales-Minded: Understands how to pitch, rebut objections, and move clients toward a decision. Highly Organized: Able to manage follow-ups, calendar tasks, payment issues, and client outreach without letting accounts fall through the cracks. Detail-Oriented: Capable of reviewing notes, CRM activity, payment history, and file summaries to respond accurately and strategically. Resourceful: Uses available CRM information to sound knowledgeable and provide clients with clear, specific answers. Experience: Sales experience is preferred. Experience in a role involving difficult clients is a plus, but not required. Location: Must be located in Colombia. Why Join Us? Impact: Play a central role in protecting client relationships, recovering missed payments, and helping active legal cases stay on track. Culture: Join a confident, fast-moving team that values persistence, clear communication, and taking ownership of difficult conversations. Benefits: Enjoy preset salary growth and weekly salary payments. 100% work-from-home flexibility. Work Details: Schedule: Mon - Fri 9:00 AM - 6:00 PM EST Employment Type: Full-time How to Apply: Click "Apply" to start your application. Come and make a difference in a growing legal services team We are an equal opportunity employer and value diversity at our company.