Account Manager

Experience Without Limits. Come shape the future of brand experience. At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences. That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it. Experience without limits — in your work, your growth, and your impact. **Must be able to work hybrid in San Francisco; Los Angeles considered** We’re looking for a Senior Account Manager (experiential/events) who thrives where complexity meets pace and who brings the kind of instincts that can't be taught. Someone who brings order to chaos, earns the team’s trust as the person who knows every detail, and delivers to a standard that makes clients feel effortlessly in control. If you’re the kind of person others lean on to keep the engine running, this role was built for you. You will be the operational core of a fast-moving account team, supporting the Account Director on well-known technology clients. Your portfolio will centre on brand activations, large-scale conferences, and multi-workstream programs running simultaneously. You’re the person the team trusts completely to track every moving part, flag risks before they land, and deliver materials to a standard that reflects Jack Morton’s reputation for excellence. You'll be embedded in a demanding environment where excellence is the baseline and agility is essential. Think large-scale experiential builds, compressed timelines, and a client who operates at the highest level — you'll need to show up to all of it. You will be the connective tissue between creative, production, and client. The person who holds steady when things shift (and they will), brings calm to a team that runs hard, and always finds a path forward. Not because you were told to — but because that's who you are. This is not a role for someone who waits for direction. You anticipate what's needed, build the tracker before you're asked, write the status update before the meeting. What you’ll be doing Great Work Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked, and on time Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront Coordinate cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope Serve as the internal team’s anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals Grow Business Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration Because we all love to see how we’re doing, you’ll partner with Brand Marketing to develop Award submissions and Case Studies Drive Culture Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what You’ll help create a team, pulling people from various departments and background together to have fun, and do cool shit together Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it What you bring Non-Negotiables 6+ years of agency experience in experiential or event production Track record of managing projects at scale, whether you've managed entire expo floor or larger experiences with multiple components; must have a l arger breadth of program management versus just booth execution Proven ability to manage multiple simultaneous workstreams without dropping the ball Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules Comfort operating in ambiguity and fast-changing environments without losing rigour High standards for written and verbal communication across all formats Comfortable with heavy travel Strongly Preferred Experience working on hyperscale tech client accounts Familiarity with conference formats: keynotes, breakouts, partner summits, trade shows Last but not least, we believe in diversity, equity and inclusion. Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered. ***JOB SCAM ALERT*** We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address “@jackmorton.com ” or “@jackmorton.co.uk” or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs. If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action. Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity. We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.