Account Management Lead (Online Business)

At Joko, we help consumers shop smarter . Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 90 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! This position is Paris-based. ☎️ Our B2B Team “Nothing stops them from getting the best deals for Joko users. The B2B team’s mission is to develop and grow Joko’s merchant network, and available offers.” The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards. For the Online team , Account Managers are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms. As for Card-Linked , our Sales team is in charge of signing Enterprise deals with top-tier retailers with physical stores, and Account Managers are in charge of growing long-lasting partnerships. Finally, for the Gift Cards team, Account Managers are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants. Led by Nicolas, our CRO, we are a vibrant team full of energy! We work closely with other teams to give the best experience to our partners and build strong long-term relationships. We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie. We don't take ourselves too seriously and make sure that the journey is a blast! 🎯 What you will do As the Account Management Lead (Online) , you will play a pivotal role in driving the growth of our Online Business. You will lead a team of Account Managers to enhance our e-commerce portfolio, develop new business opportunities, and manage key projects that support our strategic objectives. Your collaborative work with Marketing, Business Operations, Product, Data, and Tech teams will be essential in sustaining our momentum and expanding our market presence. The Online Business has +3000 partners, including top e-commerce brands such as Amazon, Apple, Hotels.com, Nike, and more. It has experienced a 20x revenue growth over the past 2 years, generating over €500 million in annual revenue for our partners last year. Your responsibility will be to sustain this growth and help Account Managers grow their portfolio of brands through Joko. You will report to the Head of Online Business. Additionally, you will negotiate the best deals for our users. To achieve this, you will: Team leadership: Hire, train, and manage a high-performing team of Account Managers. Business strategy: Develop strategies to optimize Online Business alignment with company goals and oversee a diverse portfolio of 3,000+ Online partners. Commercial: Negotiate competitive deals and special offers with brand partners. Leverage Joko's features like BNPL and coupons to create new business opportunities. Performance tracking: Collaborate with Marketing and Data teams to monitor partnership performance. Analyze banking and browsing data to identify market trends. Relationship management: Build strong relationships with partners through regular events and meetings. Support international expansion, starting with the US using French partnerships. You will also work to make the Online business grow by: Working with the Product and the Bizops teams in order to improve processes and build solid foundations to scale our department at Joko, in France, and abroad. Contributing to the design of the commercial and onboarding strategy. Working closely with the Marketing team, by establishing a robust communication roadmap to effectively reach our users with our top brands. 👀 Who we're looking for Preferred experience: at least 7-10 years of experience in business roles (client-facing roles in a startup or in the tech industry, in finance or in consulting), management experience is a plus Education : You have graduated from a top-tier business or engineering school. Entrepreneurial Spirit: A passion for starting from scratch, embracing challenges, being hands-on, ambitious, and an effective problem-solver. Independence: Capable of autonomous project management from inception to completion, setting and exceeding high standards, and ensuring project success. Business sense: A keen ability to quickly grasp people's needs, surpass goals, and close deals. Analytical skills: you love analyzing data and making informed decisions. Energy: You thrive on connecting with new people. Your strength lies in active listening and crafting solutions to tackle challenges. Efficiency : You are fond of productivity tools and able to deliver on time on projects with many stakeholders. Mindset : You have an entrepreneurial mindset, you like challenges, you welcome feedback and you love constantly learning and getting better. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile. Languages: You are fluent in French and English, written and spoken. 💎 Our perks (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: 💸 Top-market compensation 📈 Equity for everyone with the chance to own a piece of what you build 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings 💪 Contribution to your ClassPass subscription 🍼 8-week leave paid 100% for the second parent …and much more, check the full list here ! 🤝 Our hiring process Intro call: Quick screening with the Hiring Manager or the Talent team. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). Step 2 – Role-specific assessments For non-tech roles : Take-home case study followed by a 45 min interview. We assess both your output and how you think in real time. The exercise will be relevant to the role (e.g. analysis, strategy, or process design). For tech roles : Live technical interviews: Coding interview + System design interview For research internships, an additional round may involve analyzing and presenting a research paper Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.