Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Client Relationship Management:
Build and maintain strong, long-lasting relationships with both new and existing clients.
Serve as the primary point of contact for client inquiries, concerns, and support needs.
Proactively understand client needs, objectives, and challenges to provide tailored solutions.
Ensure high client satisfaction and retention through ongoing communication and support.
Sales and Business Development:
Identify and pursue new business opportunities through prospecting, networking, cold calling, and email outreach.
Execute strategic sales plans to achieve and exceed monthly, quarterly, and annual revenue targets.
Conduct thorough needs assessments and present compelling product/service demonstrations and proposals to prospective clients.
Negotiate contracts, terms, and pricing to close deals effectively and ethically.
Identify opportunities for upselling and cross-selling within existing accounts.
Collaboration and Reporting:
Collaborate effectively with internal teams (e.g., marketing, product, client experience, implementation, etc.) to ensure seamless client onboarding and satisfaction.
Maintain accurate and up-to-date records of all client interactions, sales activities, and forecasts in the CRM system (e.g., Salesforce, HubSpot).
Prepare and deliver regular reports on sales performance, market trends, and client feedback to management.
Stay informed about industry trends, market developments, and competitor activities to inform sales strategies.
EDUCATION, TRAINING, AND EXPERIENCE:
Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience).
Proven experience (2+ years) in sales, account management, or business development in the telecommunications and managed services industries.
Demonstrated ability to meet and exceed sales quotas consistently.
REQUIRED SKILLS:
Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional, timely and courteous manner.
Strategic thinking and the ability to accurately estimate the stage and close dates for business/sales opportunities.
Effective written and oral communication skills.
Ability to perform a variety of tasks, often changing assignments on short notice
Ability to make sound decisions using the information at hand
Strong trouble resolution and problem-solving skills
Confident when presenting technical information to clients and key stakeholders.
Deadline-driven with the ability to multi-task and manage change within a fast-paced environment.
Knowledgeable of sales level complex services and promotions.
Expert in network building, negotiation, and issue resolution skills.
Analytical thinker with the ability to manage and foster change.
Coachable with an entrepreneurial spirit and an aptitude to learn the product suite.
History of working well under pressure within a dynamic, fast-paced environment.
Experience selling various verticals.
Able to work independently and remotely to identify and cultivate market opportunities.
TOOLS, EQUIPMENT, AND SOFTWARE:
Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook.
Demonstrated commitment to and discipline for the use of whichever CRM solution or other tools are defined as mission critical to the work.
Must have and maintain a valid Driver’s license
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Mix of indoor work in an office environment and work at and going between prospect locations.
Frequent utilization of manual dexterity, computer screen(s), teleconferencing technologies and similar tools.
Frequent travel by vehicle with minimal overnight