Account & Driver Partnership Specialist

Hiring Latin American professionals! Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT). Visit our website: https://www.wingz.com/ Position: Account & Driver Partnership Specialist Work Schedule: US hours (ET Timezone) Employment Set-up: Remote (Independent Contractor) Salary Range: Starts at $1,200 - $1,800/ Month Pay-out Frequency: Semi-Monthly Benefits: 10 PTO after 120-day probationary period Equipment: Self-Provided Performance Bonus: Starts at approximately USD 300–700 per month on average, with potential for higher earnings based on performance. About the role: As an Account & Driver Partnerships Specialist, you will own the operational health of a specific US market. You'll start by learning that market inside and out, its clients, its drivers, its trip patterns, and from there, you'll wear two hats every day. Both are essential to how Wingz works. On the client side, you'll act as the dedicated account manager for our partnered NEMT brokers, the organizations that send trip requests for their members. You'll handle daily B2B communication, trip coordination, escalation management, and performance reporting. Your job is to build a strong partnership with each broker and earn their trust until Wingz is their most reliable carrier in the market. That trust matters — it's what causes brokers to route more trips to us. And once they do, you'll own the commitment to make sure every assigned trip gets completed safely and on time. On the driver side, you'll own the full driver lifecycle in your market, recruitment, onboarding, activation, engagement, and retention. That means walking new drivers through every requirement, procedure, and process so they can confidently join the NEMT industry with Wingz. It means proactively reaching out to inactive drivers and reactivating them. It means being the human point of contact that keeps drivers engaged, earning, and partnered with us long-term — because retention isn't built on incentives, it's built on relationships. This is a foundational individual-contributor role, by design. You'll start at the rank-and-file level because the path forward at Wingz is clear: Specialist → Senior Specialist → Market Lead. We're not hiring for a job; we're hiring for a career, and the people who learn the Wingz foundation now are the leaders we promote into the next phase of growth. Key Responsibilities: Learn your market first. Get to know the clients, the drivers, the trip patterns, and the relationships that make your assigned market work; your fluency here is the foundation for everything else. Build strong partnerships with our NEMT broker clients. Show up consistently, communicate clearly, and follow through every time. Your goal is to make Wingz the trusted, reliable carrier in your market, so brokers route more trips to us. Commit to trip completion. Once a trip is assigned to Wingz, you own it. Coordinate with drivers, monitor trips in progress, and resolve issues quickly so every member gets to their appointment safely and on time. Onboard new drivers into the Wingz partnership. Walk them through every requirement, procedure, and process, documentation, background checks, vehicle readiness, so they can confidently join the NEMT industry as a Wingz partner driver. Activate inactive drivers. Make the calls, understand what's holding them back, and get them back on the road. Drive partner-driver success. Be the human point of contact our drivers can count on. Build loyalty, prevent churn, and grow retention in your market, because every retained driver is one we don't have to replace. Help drivers grow their daily earnings. Where needed, coordinate trip assignments and dispatch so your drivers see consistent, meaningful daily income. Strong earnings are what keep drivers partnered with Wingz long-term. Step into adjacent responsibilities as the team scales, operations support, dispatch backup, training new hires, and wherever the business needs you most. Bring market-level insights back to the wider Wingz team to inform how we improve. Minimum 2 years of relevant professional experience. Client relations, account management, partner success, leadership or supervisory roles, or experience handling drivers and partners at a US-based, or international transportation, rideshare, logistics, or gig-economy company (Uber, Lyft, DoorDash, Instacart, Rappi, DiDi, Cabify, 99, iFood, PedidosYa, inDrive, Loggi, Bolt, Wolt, or similar). What matters is the underlying skill set, not the exact job title. Experience working directly with US-based clients or a US-based company. You're already comfortable with US business culture, US English, and the pace of a US-facing role. Strong written and verbal English communication. Clear, professional, and warm, you'll be working with US-based clients and drivers every day. Tech-savvy with strong initiative to learn. Quick to pick up new platforms (CRM, dispatch software, reporting tools, AI tools), and ready to step into adjacent tasks so your market never loses momentum. Available to work US Eastern Standard Time (EST). Shift schedules are set based on market and business needs; flexibility is part of the role. Proven remote work experience. You've worked from home effectively before, with minimal supervision, the discipline to manage your own day, and a track record of delivering outcomes without someone over your shoulder. Your own reliable computer, stable home internet, and a professional remote workspace. All work-from-home equipment is self-provided. Proactive, independent, and ownership-minded. You see what needs to be done and do it. You manage your own day, take initiative without waiting for permission, and treat your market's results as your own. Curious, coachable, and dedicated. You want to understand why things work, you apply feedback fast, and you measure your contribution in outcomes delivered, not hours logged. Passionate about growth. You're here to grow into leadership, not to coast. You bring the energy and follow-through to earn the next role.