Account and Project Manager

Account and Project Manager

About Mango Media

Mango Media is a performance-focused content production agency. We help brands scale their paid socials beyond €1M/mo with creatives that actually convert. We focus on ads for Meta, TikTok and other paid social platforms for brands that measure success in CPA and ROAS, not just impressions. We are small but ambitious, and we are building the operational backbone that lets a small team punch above its weight.

About the role

This role sits at the intersection of client relationships and internal production. You will be the primary point of contact for a portfolio of clients and the person making sure the creative team delivers on time and on brief. You own the rhythm: weekly cadences with clients, brief intake, production planning, delivery and iteration cycles. When something is at risk of slipping, you spot it early and fix it.

You will work closely with our leadership, strategists, editors and freelance partners. You will report into operations and partner with the creative leads on quality and timing.

What you will own

• Client relationships. Run weekly meetings, async updates, performance recaps and negotiating deadlines and run conversations for a portfolio of accounts.
• Brief intake and clarity. Translate client needs into briefs the creative team can actually act on. No vague handoffs.
• Production planning. Build and maintain the production schedule. Allocate work across strategists, editors and designers. Flag issues before they become problems.
• Delivery and iteration. Coordinate review cycles, manage client feedback, keep iteration rounds inside scope.
• Scope and commercial protection. Spot scope creep, flag it, and work with the commercial lead to address it. Protect contract value.
• Process and tooling. Use and improve our internal workflows (RACI, project trackers, knowledge base). We are systematising the operation and this role is central to it.
• Reporting. Share clean status updates with leadership. Surface risks early.

What we are looking for

• Comfortable with paid social as a context. You do not need to be a media buyer, but you understand the world your clients operate in. Extensive knowledge of paid media is highly desirable.
• Must be able to discuss paid social performance with clients, providing assurance/recommendations when needed.
• Three or more years in an account management, project management or producer role inside a creative or content agency.
• You understand the rhythm of a content agency: brief, produce, review, iterate, deliver, report.
• Strong written and verbal communication. You can hold a client conversation about a missed deadline without breaking trust.
• Process-minded. You like building structure and following it.
• Calm under pressure. Multiple clients, multiple deadlines, no drama.
• Fluent in English. Dutch is a strong plus.
• Comfortable with project tools (ClickUp, Asana, Notion, or similar) and async communication.

Nice to have

• Experience managing freelance editors and designers.
• Familiarity with performance marketing metrics (CTR, CPA, ROAS, hook rate, hold rate).
• Experience with contract renewals, addendums and commercial conversations.
• Background in Agency, DTC, ecommerce or app brand work.

The setup

• Full-time, remote. European time-zone overlap required.
• Direct line to leadership. Real ownership over your accounts and your process.
• Room to grow with the agency.

How to apply

Apply here, send your CV and a note about how you have run client work in the past.

Tell us about one account you grew, and one you had to wind down. We want to know!