3PL Manager

3PL Manager At Piglet in Bed, we're on a mission to become the home of long-lasting, natural comfort. Dreamt up in 2017 from our Founder Jess’ Mother’s garden shed in West Sussex, Piglet in Bed began with a simple idea: the best homes aren’t perfect, they’re personal. What started as a small collection of linen bedding has grown to include new fabrics and unmistakably ‘Piglet’ designs, complemented by our curated selection of sleepwear and homewares. But one thing hasn’t changed: our focus on the incredible team who make Piglet happen. As our team grows, we still like to keep the calendar full of socials, competitions, and chances to see each other. Teamwork is at the heart of everything we do, so we're very excited that you're considering joining us! The Role As Piglet in Bed's 3PL Manager, you'll own the performance, cost efficiency, and output of our third-party logistics partner (Torque), ensuring best-in-class fulfilment operations aligned to Piglet in Bed’s experience and commercial targets. You’ll oversee the smooth running of our warehousing, inbound and outbound freight, and fulfilment operations, making sure that our customers receive their Piglet in Bed orders quickly, accurately, and with care. This role is accountable for logistics cost per order, service level performance, and operational scalability as the business grows. You’ll be part of a small operations team, working closely with an Operations Associate, collaborating cross-functionally with our Product, Customer Experience, and Retail teams to ensure operational excellence from factory to front door. You will ideally be able to travel regularly between our 3PL operated warehouse near Leeds and our London Head office to ensure oversight on operations as well as connectivity with our head office teams. Role: 3PL Manager Hours: 35.5 per week, Monday to Friday Annual salary: £45,000 Location: Hybrid working - 3 days a week split between our warehouse (near Leeds) and our London (Vauxhall) office, with 2 days working from home What you'll be getting up to 3PL & Warehouse Management You'll own the day-to-day performance and output of our 3PL partner, holding them accountable to agreed SLAs and KPIs. You'll oversee warehouse efficiency, including receiving, storage, picking, packing, and dispatch operations. You'll monitor KPIs such as order accuracy, service levels, lead times, and returns processing. You'll lead structured performance reviews, identifying cost, efficiency, and service improvement opportunities, and driving measurable change. You'll ensure all warehouse activity aligns with Piglet in Bed’s brand values and customer expectations whilst remaining within operational spend budget. You'll negotiate and manage 3PL cost structures and service agreements to ensure best value for the business. Stock Management & Fulfilment Accuracy You'll own stock accuracy across systems and warehouse, ensuring reconciliation between physical and digital inventory. You'll lead monthly cycle counts and quarterly audits with the 3PL to validate inventory integrity. You'll support new product launches and range updates by coordinating inbound stock intake and SKU setups. You'll manage allocation of stock across e-commerce, wholesale, and store channels to achieve service and sales objectives. You'll partner with the Operations Associate to handle daily fulfilment queries or order issues. Inbound Freight & Supplier Coordination You'll work closely with our Product teams to plan inbound shipments from suppliers. You'll coordinate freight forwarding, customs clearance, and delivery into the Torque warehouse. You'll monitor supplier delivery performance and ensure accurate documentation is provided for receiving. You'll evaluate and maintain relationships with freight and logistics providers to secure reliability and cost efficiency. You'll own inbound freight cost efficiency, including forwarder selection, route optimisation and duty/shipping cost management. Outbound Logistics & Retail Support You'll oversee all outbound flows to customers, wholesale partners, and Piglet in Bed store locations. You'll ensure SLAs for order processing and shipping times are met for both domestic and international deliveries. You'll manage returns and exchanges in collaboration with Customer Happiness, ensuring smooth reverse logistics. You'll own carrier strategy and performance, including rate negotiation, service levels and cost per order optimisation across all markets. You'll continuously optimise delivery proposition (cost vs speed vs experience) across UK and international markets. Peak Planning & Operational Resilience You'll own peak planning across warehousing and logistics, including volume forecasting, labour planning, and throughput modelling. You'll ensure SLA resilience during high-volume trading periods. You'll develop contingency plans for operational disruption (warehouse, carrier, or supplier issues). You'll conduct post-peak reviews to identify improvements and prevent repeat issues. Continuous Improvement & Process Development You'll use data and reporting to identify inefficiencies, cost drivers, and opportunities to improve margin and customer experience. You'll lead continuous improvement projects focused on cost optimisation, sustainability, packaging optimisation, and service quality. You'll document and refine standard operating procedures to ensure consistency and scalability. You'll track logistics spend, build reports for leadership, and help forecast future capacity needs. You'll partner with Technology teams and providers to improve systems, reporting and automation across logistics. About You You'll have proven experience managing a 3PL or warehouse operation in a retail or e-commerce business. You'll have strong commercial awareness, and be able to balance cost efficiency with exceptional customer experience. You'll be a confident communicator with the ability to build trust and influence third-party partners. You'll have excellent analytical and organisational skills with strong attention to detail. You'll be experienced in managing inbound and outbound freight (international experience is an advantage). You'll be tech-savvy, comfortable working with inventory systems, reporting tools, and platforms like Shopify. You'll have a strong understanding of logistics costs structures and ability to manage budgets and cost performance. Experience working with ERP, WMS or OMS systems (or similar operational platforms). You'll be a team player who thrives in a hands-on, fast-paced environment. Essential You'll be proficient in Microsoft Office suite (Excel, Word, PowerPoint). You'll have a full UK Driving License. What does success look like in this role? SLA adherence will be consistently above agreed targets >98%. We'll see a reduction in cost per order and logistics spend as % of revenue. Stock accuracy will be consistently >99%. Successful Peak execution without backlog or service disruption. There will be an improved delivery experience across key markets. Why Piglet in Bed? We’re proud to pay the UK Living Wage , a voluntary measure we’re taking to make sure our salaries meet our employees real, everyday needs. Our flexible working scheme aims to prioritise your work-life balance, allowing for flexible start and finish times. We offer a generous 50% discount on our products alongside plenty of chances to get your hands on treats internally! Piglet in Bed offers 31 days of holiday annually (pro rata for part time staff), alongside 2 paid days for volunteering With our shortened work week (35.5 hours for full-time staff), we finish work at 3pm every Friday. We offer a rewards & recognition platform where you can get discounts with lots of retailers, along with a full employee assistance programme and 24/7 GP access. With our onsite bike storage and shower facilities, Piglet are excited to offer team members access to our cycle to work scheme. What’s next? If this sounds like the role for you, apply now by submitting your CV and cover letter below. Your personality is way more important to us than perfect grammar, so please consider not using AI in your application – we just want to get to know the authentic you! All applicants must have the right to work in the UK as Piglet in Bed are unable to sponsor or transfer any visa applications at this time. Team Operations Locations London Remote status Hybrid Yearly salary £45,000 Employment type Full-time London Workplace & Culture At Piglet in Bed, we're on a mission to become the home of long-lasting, natural comfort. We don't believe in ironed bedsheets and pristine homes. In fact, as a remote first business, we know the importance of your home bringing comfort and joy, and we bring those values to work too. We've achieved a lot in a short space of time, in no small part due to the incredible team who make Piglet happen, and we're so excited you're considering joining us! About Piglet in Bed Founded in 2017 in West Sussex, Piglet in Bed has gone from strength to strength in the past few years. We're now entering an exciting new phase of growth, and we'd love you to join us!