14096 - Linux Server Manager

Escopo Role: 14096 - Linux Server Manager - Starting Date: Immediately - Contract: long term - Work Place: São Paulo/SP (100% remote) - Work Time: 9h00 to 18h00 - Language: Enghish advanced is mandatory Position Overview We are seeking a highly experienced Server Manager to join the Enhanced Operation Service (EOS) team within the Enterprise Cloud Services Delivery organization. In this role, you will act as a trusted advisor, ensuring the stability, performance, and continuous optimization of end-to-end service delivery for strategic customers throughout their cloud transformation journey. You will be part of a global engagement, working within a 24x7 operational model supporting a Tech Mahindra client. This is a fully remote position with an initial assignment of at least one year. Standard working hours are Monday to Friday, 9:00 AM to 6:00 PM; however, flexibility is required as schedules may evolve based on operational needs. Key Responsibilities This role combines operational excellence with proactive service improvement. • Incident and Problem Management: Lead and support the resolution of Major Incidents, manage service request failures, and perform root cause analysis (RCA) for outages and performance degradation. • Service and Change Management: Execute complex service and change requests, including activities involving extended downtime windows and long-running operations. • Performance and Stability Optimization: Identify, propose, and drive initiatives to enhance system performance, operational stability, and environment standardization. • Advanced Technical Support: Provide expert-level support in Linux and infrastructure domains, with strong troubleshooting capabilities across servers, storage, and network connectivity. • Continuous Improvement: Enhance Standard Operating Procedures (SOPs) through automation and define corrective action plans to consistently meet and exceed KPIs. • Orchestration and Stakeholder Management: Coordinate activities across multiple internal teams and external cloud service providers to ensure seamless and efficient service delivery. Core Technical Requirements • Linux (Mandatory): Strong hands-on experience administering enterprise Linux distributions such as SUSE, Red Hat, or Ubuntu, with proven expertise in system, disk, and performance troubleshooting. • Clustering and High Availability (Mandatory – Flexible): 2–3 years of experience with High Availability (HA) architectures. Familiarity with Pacemaker is preferred; experience with alternatives such as Red Hat HA is also acceptable. • Cloud Platforms (Mandatory): Practical experience with at least one major public cloud provider (AWS, Azure, or GCP). Exposure to multi-cloud environments is a plus. • Networking: Advanced troubleshooting capabilities in Linux and cloud environments, including TCP/IP, DNS, LDAP, NAT, firewalls, and connectivity diagnostics. • Automation: Experience with scripting languages (Shell, Python, Go, etc.) and configuration and automation tools such as Ansible or Chef. Qualifications and Experience • Professional Experience: 8–10 years of experience in IT infrastructure and server operations. • Education: Bachelor’s degree in Computer Science, Engineering, IT Management, or a related field. • Language: Fluent English is mandatory, as all communication, documentation, and customer interaction are conducted in English. • Soft Skills: Strong customer orientation, analytical and solution-driven mindset, autonomy in problem-solving, and the ability to proactively acquire new knowledge. Further information will be given along the technical interview. Estou interessado