#119833 - Mid-Level QC Manual Engineer

We are seeking a Mid-Level QC Manual Engineer to support a live production hiring-event platform used by customers. This role focuses on manual QA, end-to-end workflow validation, regression testing, API validation, backend data verification, production issue troubleshooting, defect documentation, and release validation. Enterprise experience strongly preferred. Key Responsibilities - Analyze and troubleshoot production issues impacting live customer workflows. - Perform functional, regression, and end-to-end testing across hiring-event workflows. - Validate APIs and backend integrations using Postman. - Test REST APIs and verify response behavior, backend integrations, and service interactions. - Use SQL to validate backend data, troubleshoot inconsistencies, and verify test outcomes. - Reproduce, document, and track defects, test results, and workflow issues in Jira. - Support testing of architecture changes, integrations, enhancements, and platform releases. - Investigate frontend and network issues using browser developer tools. - Collaborate with Product, Engineering, Support, and business-facing teams to resolve customer issues. - Monitor production behavior and support incident triage and validation. - Help ensure timely issue resolution while supporting SLA expectations. Must-Have Skills - 3-5 years of strong manual testing experience. - Experience validating end-to-end workflows and user functionality. - Experience with regression testing to ensure platform stability after releases and enhancements. - Hands-on experience using Postman for API testing and response validation. - Experience testing REST APIs and validating backend integrations or services. - Strong SQL skills for backend data validation, troubleshooting, and test verification. - Experience documenting defects, test results, and workflow issues in Jira. - Ability to collaborate effectively with cross-functional teams including Product, Engineering, and Support. - Experience working within Agile/Scrum environments, including sprint cycles, testing ceremonies, and release validation. - Strong understanding of product functionality, user workflows, and business requirements. - Ability to identify, design, and execute relevant test cases based on product requirements and business problems. - Ability to interpret product needs and translate them into effective testing scenarios and validation plans. - Experience with WCAG standards and accessibility tooling. - Experience investigating frontend and network issues using browser developer tools. - Ability to support production issue troubleshooting and incident validation for customer-facing workflows. Nice-to-Have Skills - Experience using Datadog for log review, monitoring, and troubleshooting. - Familiarity with Kafka and asynchronous workflow validation. - Exposure to MongoDB or other NoSQL databases for backend data validation. - General understanding of CI/CD pipelines, deployment processes, and release validation activities. - Experience working with SaaS platforms or customer-facing or employer-facing applications. Required Tools & Platforms - Postman - REST APIs - SQL - Jira - WCAG standards and accessibility tooling - Browser developer tools - Agile/Scrum workflows Location, Time & Engagement - Remote role for candidates located in LATAM. - Must be able to support U.S. timezone coverage across PST, MST, CST, or EST. - Full-time contract engagement at 40 hours per week. - 100% allocation expected. - Engagement currently runs through March 31, 2027.